← Incluziv AI Accelerate

Terms

What the service is

Incluziv AI Accelerate finds companies matching a brief you give us, and — with a plan or credits — identifies a decision-maker at one of them, a way to reach them, why that company matched, and a suggested opening message.

Plans

• A plan — Launch, Growth or Enterprise — is for a set number of people on your account who send emails, as named on our website when you buy it. People with view-only access are not counted.
• The Growth Partner engagement (Catalyst) is not a plan and is not covered by the pilot refund below: its scope and fees, including the one-time strategy and setup fee, are agreed with you in writing before it starts.
• Each month of a plan includes an allowance of verified contacts, emails and other use, shared by everyone on your account. We may tell you the allowance on request; it is not a promise of results.
• A contact is a person with a verified email that we find for you. It is counted once, only when the verified email is found; a look-up that finds none counts nothing, and a person you already have is never counted again.
• Searches, company details, and people's names and titles are part of every plan, within fair use, so that one account cannot run up costs for everyone. Emails beyond the month's allowance keep going, up to 100 a day for each sender.
• A month's allowance that is not used does not carry over. Add-on contacts you buy stay on your account until used.
• Plans are paid ahead a month at a time, or a year at a time at 20% off the monthly price, plus GST, by card, UPI or net banking, or by invoice and bank transfer, and do not renew by themselves. On a yearly plan the monthly allowance still starts again each month, and moving to a bigger plan is for a year too. A paid plan that has ended keeps sending for seven days; after that, waiting emails are held until it is renewed.
• Your first 30 days on a paid monthly plan, whichever plan it is, are a pilot. If it is not right for you, the account owner or a business head may ask us within those 30 days, for any reason, and we refund in full what you paid for monthly plans in that time, GST included, to the way you paid. The plan ends when we refund it. The pilot is once per account; add-on contacts are not part of it. Yearly plans are not refundable: a yearly plan bought first has no pilot, and buying one during the pilot ends it. A new account made with a work email starts as a demo account, once for each company's email domain; we may also make an account a demo account at our choice. A demo account has 100 contacts, free, for 15 days, for one person. It is not a paid plan, has no seven days of sending after it ends, and the first paid plan after it still starts the pilot.
• Moving to a bigger plan starts it at once, and the unused days of the plan you had come off its price. A smaller plan starts when the current one ends.
• Help with your sales strategy, and running the outreach for you, are separate services, agreed and priced with you in writing.

Credits (accounts that have not moved to a plan)

• Each credit you use matches one credit our data provider charges for something you or your team did: a fresh page of up to 100 companies, one company's details, one person found, or a page of a company's open roles. A search or a company already looked up costs nothing, and names and titles of people are free.
• Every credit used is listed on your account: what it was for, who used it and when.
• Credits are ₹15,000 for 300, plus GST where applicable.
• Credits do not expire.
• Credits are added once we confirm your payment has cleared, usually the same working day.
• Credits are not transferable between accounts and are not redeemable for cash.
• Moving to a plan turns each unused credit into one add-on contact.

When we give a contact or a credit back

If a contact we give you bounces, or the person has left, or we could not confirm their name or role, tell us and the contact (or credit) goes back on your account. We would rather give one back than defend a bad one. It goes back as a contact or a credit, not as money.

What we do not give back: a contact who is real and reachable but does not reply. We find the right person; whether they want to talk to you is not something we can sell.

What we do not promise

We do not promise a reply, a meeting, or a sale. We do not promise that a company matched to your brief wants what you sell. Contact details are accurate as at the date of the report, and people move.

How you may use what we give you

• Contact people about your business, in your own name.
• Stop contacting anyone who asks you to stop — immediately, and permanently. When someone asks not to be called, log it in the product ("Asked not to be called"): the number then disappears for everyone on your account.
• Follow the telecom rules when you call or message. Calls and messages that promote a business are governed by TRAI's Telecom Commercial Communications Customer Preference Regulations, 2018, as amended; meeting them is your responsibility, including registering on an operator's DLT platform and using the designated number series (140 for promotional calls) where the rules require it. We do not check numbers against the National Customer Preference Register (the "DND" list): no official lookup is open to a service like ours, and we will not use unofficial copies of it.
• Do not resell, publish or redistribute the contact data.
• Do not use it for anything unlawful, or for bulk unsolicited mail unrelated to the brief you gave us.

Breaking these ends the account at once, because the people in our data did not consent to that use and we are answerable for it.

Refunds

Your pilot is refunded in full when you ask within its 30 days, as set out under Plans. Apart from that, what you pay for a plan or for credits is not refundable, in whole or in part, including for credits or contacts not used and for the part of a plan not yet used. The other exception: a payment taken twice by mistake, or taken for an order that did not go through, is returned in full to the way it was paid.

Ending it

You can close your account at any time; nothing paid is returned, except a pilot refunded as set out under Plans. We can end an account at once for breach of the section above. For any other reason we give 30 days' notice and end it only when the period you have paid for is over, so that you get what you paid for.

Liability

Our liability is limited to what you have paid us in the preceding three months. Nothing here limits liability that cannot lawfully be limited.

Law

These terms are governed by the laws of India, and the courts at New Delhi have exclusive jurisdiction.

Who you are contracting with

Gig Consultants, trading as Incluziv AI Accelerate
Lower Ground Floor, Rasvilas, Saket District Centre, New Delhi 110017
GSTIN 07AAVFG8581H1ZN
leads@incluziv.in